General Delivery and Shipping Terms

  1. Scope

These General Terms and Conditions govern the customer relationship between you as the customer and the association Kinxara. They include our sales and delivery terms for orders placed in our webshop and form an integral part of the purchase contract. By placing an order, the customer accepts our delivery and shipping terms. Deviating terms in an order are only valid if explicitly confirmed by us in writing.

  1. Prices

All prices are in Swiss Francs (CHF). Kinxara is not subject to VAT.

  1. Shipping and Packaging

A flat shipping and handling fee of CHF 8.50 is charged per order within Switzerland.If multiple identical products are ordered, the flat fee is only charged once.

  1. Delivery Time

Delivery is usually made within a maximum of 10 working days after receipt of order via
 B-Post. If an item is not available or the ordered quantity is out of stock, you will be informed in writing. We do not ship via A-Post.

  1. Shipping / Transport Risk

In principle, the shipping provider (e.g., Swiss Post or courier) is liable for damaged shipments. If the shipping provider cannot be proven at fault, Kinxara assumes liability for shipping damages and will replace the damaged products where possible.

  1. Payment

Payment can be made via Klarna, TWINT, PayPal, or credit card.

  1. International Deliveries

For deliveries abroad, the payment method is advance payment. This means you will receive an invoice from us after placing your order, and we will ship the ordered items after receiving the full payment.

Shipping costs are calculated based on actual expenses (according to current Swiss Post rates). Any customs duties or additional fees are the responsibility of the buyer.

  1. Retention of Title

Delivered goods remain the property of Kinxara until full payment of the total amount due has been received.

 

  1. Right of Withdrawal / Return Policy

For hygiene reasons, we cannot accept returns. Therefore, there is no right of return.

  1. Warranty

We guarantee high-quality products. However, should you unexpectedly receive a product that does not meet your expectations, please contact us.

  1. Data and Data Protection

We are committed to treating your personal data confidentially and will not share it with third parties. The ordered items are delivered directly by Kinxara. Accordingly, your order data is stored internally.

We reserve the right to verify the accuracy of the information provided in your order and, if necessary, to refuse delivery.