General Terms and Conditions (GTC)

  1. Scope

The following General Terms and Conditions (GTC) in the currently valid version accessible when visiting the website or placing an order apply to the use of this website as well as the business relationship between KINXARA and its customers. The offer on this website is exclusively directed at customers residing in Switzerland or the Principality of Liechtenstein.
A customer is any natural or legal person who maintains a business relationship with us. The GTC, delivery and payment conditions as well as the privacy policy may be amended from time to time. We kindly ask you to carefully read these provisions with every visit to the website and each order.

  1. Information on this Website
    The presentation of products in the online shop does not constitute a legally binding offer but serves as a non-binding online catalog. All information on www.kinxara.com (product descriptions, images, videos, dimensions, weights, technical specifications, accessory relationships, and other details) are approximate values only and do not represent guarantees or warranties unless explicitly stated otherwise. We strive to provide all information on this website accurately, completely, and up to date, but we do not guarantee this either explicitly or implicitly.
    All offers on this website are without obligation and do not constitute binding offers. KINXARA cannot guarantee that the products listed are available at the time of order. Therefore, all information regarding availability and delivery times is without guarantee and may change at any time without notice.
  2. Prices
    Unless otherwise stated, prices include the statutory VAT. Prices are net prices in Swiss Francs (CHF) only. Any shipping costs will be charged separately, unless otherwise indicated, and must be paid by the customer. Shipping costs are displayed separately during the order process.
    Technical changes, errors, and printing mistakes are reserved, and KINXARA reserves the right to change prices at any time without prior notice.
  3. Contract Conclusion
    The offers on this website are non-binding invitations to order products and/or services from us. By clicking the “Submit Order” button, a binding order for the goods in the shopping cart is placed. By ordering through this website and accepting these GTC, you submit a legally binding offer to conclude a contract. We will then send an automatic order confirmation by email confirming receipt of the offer. Orders placed are binding.
    If it turns out after the conclusion of the contract that the ordered goods cannot be delivered in whole or in part, KINXARA is entitled to withdraw from the entire contract or part of it. If payment has already been received, it will be refunded. If no payment has been made yet, you are released from the payment obligation. KINXARA is not obliged to provide replacement delivery or compensation in case of contract termination.
  4. Payment Methods and Retention of Title
    Payment can generally be made by invoice, Klarna, TWINT, PayPal, or credit card (MasterCard & VISA). Discounts for early payment are not possible. We reserve the right to offer only certain payment methods for delivery, e.g., depending on creditworthiness to secure our credit risk. Orders over CHF 1,000.00 are delivered exclusively with payment via Klarna, TWINT, PayPal, or credit card. Delivered products remain the property of KINXARA until full payment.

Purchase on Invoice with Installment Option
Klarna, as our external payment service provider, offers the payment method “Purchase on invoice with installment option.” With a single invoice, you can easily pay your online purchase within 30 days. You will receive the invoice from Klarna free of charge by email immediately after your purchase. If you fail to pay within the specified period, a monthly invoice with fees will be issued the following month including an order overview. Upon contract conclusion, Klarna takes over the invoice claim and manages the payment modalities. By purchasing on invoice, you also accept Klarna’s GT (https://www.klarna.com/ch/agb/ in addition to ours

  1. Delivery, Inspection Obligation, and Notice of Defects
    Delivery is generally made within 6 to 10 working days after receipt of order. Shipments are made via Swiss Post to the delivery address provided by the customer in the order. Invoicing is done by email. Risk and benefit pass to the customer upon dispatch, as far as legally permissible.
    If the delivery cannot be made or the customer refuses to accept the delivery, KINXARA may cancel the contract after written notification by email and after setting a reasonable deadline, and charge the costs incurred.
    Cash-on-delivery packages not collected at the post office and returned unopened to KINXARA will be charged with a fee of CHF 50.00.
    The customer is obliged to immediately inspect the delivered goods upon receipt and report any defects, for which KINXARA is liable, immediately in writing by email.
  2. Warranty
    If delivered items show obvious material or manufacturing defects, including transport damage, this must be reported immediately to us or the Swiss Post employee. Failure to report has no consequences for statutory claims. During the statutory warranty period, defects of the purchased goods may be remedied at KINXARA’s discretion by replacement or refund of the purchase price. Further claims are excluded.
  3. Unavailable Items
    If an item is no longer available, we undertake to inform our customers of the unavailability and refund any received payments.
  4. Liability
    KINXARA excludes all liability and any kind of compensation claims. We are not liable for indirect damages, consequential damages, lost profits, or any other personal, property, or purely financial damages of the customer. Mandatory statutory liability, e.g., for gross negligence or intent, remains unaffected.
    We link to other websites on the internet. We expressly declare that we have no influence on the design and content of linked pages. Therefore, we expressly distance ourselves from all content of all linked third-party websites and do not adopt their content as our own. This declaration applies to all displayed links and all contents of the pages to which the links lead.
  5. Copyright
    Neither KINXARA nor its suppliers or manufacturers guarantee the accuracy of contributions and product descriptions published on this website. All images and texts published on the website are protected by copyright. Unauthorized copying, reproduction, and publication, wholly or in parts, is expressly prohibited. For contributions or images by third parties, the source is indicated (source reference).
  6. Further Provisions
    We are entitled to change or supplement our GTC at any time if changed legal, official, or technical conditions lead to disruption between performance and consideration or cause contractual gaps, or if additions are necessary due to the introduction of new platform functions and such changes are reasonable considering the interests of our customers.
    Should individual provisions of these GTC be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected (severability clause).
    In case of disputes, exclusively Swiss substantive law applies, excluding conflict of law rules. The UN Sales Convention (CISG, Vienna Sales Law) is explicitly excluded.
    The place of jurisdiction is Wolfhausen, provided that the law does not stipulate mandatory jurisdictions.

(Status: July 2025)